William A. Loats

William Loats | loatswil@pm.me | 265 NE 130th pl Portland Oregon 97230 | 785-331-9691

Summary

Driven and skilled Senior IT Engineer with over 25 years of experience in system design, support, maintenance, security, and monitoring, including endpoint and domain management. Proven expertise in collaborating with internal and external teams to deliver complex technological solutions on time in a higher education environment.


Highlights

  • Microsoft 365 Cloud Solutions
  • Monitoring: monitoring enterprise scale data center
  • Log collection: data center log collection and analytics
  • Voice and telecom: Campus migration from Skype to Teams
  • Call Center: Enterprise level call center deployment 
  • Project management: Led and coordinated multiple large-scale projects with various departments and vendors to support a vast campus of users

Skills

  • Microsoft 365 and Azure Administration
  • Microsoft Exchange, Teams, SharePoint, OneDrive Administration
  • Microsoft Skype for Business administration and troubleshooting
  • Microsoft Active Directory, SQL, and IIS administration
  • Server administration including:
    • Microsoft Server 2000, 2003, 2008, 2012, 2016, and 2022
    • Various Linux Distributions
  • PRTG data center monitoring
  • Splunk Enterprise Log Management Software
  • Zenoss System and Network Monitoring Software
  • Solar Winds Orion NPM, SAM Monitoring Software
  • VMware vSphere
  • Anywhere365 Unified Contact Center support
  • Scripting experience
    • PowerShell, BASH, Python, JavaScript, Perl
  • Familiar with
    • Checkpoint Firewalls, ServiceNow, BlueCat DNS, Ribbon 2k Session Border Controllers

Experience

  • Senior IT Engineer - University of Kansas Information Technology, May 2007 - Present
    • Collaborate closely with data center staff, security personnel, and project managers to create documentation, process change requests, and troubleshoot enterprise-level applications that meet university needs.
    • Responsible for a broad range of technical duties, including server administration for university services, security, firewall management, backups, log file management, and monitoring. Analyze technical requirements during project implementations and upgrades, both on-premise and in the cloud.
    • Manage central monitoring and logging systems for a large data center, handling thousands of data points and hundreds of gigabytes of logs daily.
    • Provide comprehensive support for the Office 365 platform, including Microsoft Teams voice, SharePoint, and OneDrive, for students, faculty, and staff, as well as call centers for university departments.

  • Network Specialist - University of Kansas Academic Computing Services, July 1998 - May 2007.
    • Administer servers and workstations as part of KU’s public computing infrastructure. Certified Altiris Engineer creating and maintaining multiple workstation images and software (DeepFreeze) to deploy and maintain over 600 campus workstations.
  • Tier 1 Technical Support Specialist - Sallie Mae (SLMA), October 1995 - July 1998.
    • Provide technical support for a large Novell Local Area Network as well as a national Wide Area Network consisting of UNIX (SunOS 5.x), Novell, DOS and Windows based systems. Support technical operation of a large imaging-based system including scanners, servers, workstations and printers.
  • Computer Support Technician - Gateway 2000, March - October 1995.
    • Customer support and troubleshooting as well as ordering of appropriate parts for client needs.
  • Computer Support Technician - Microtech
    • Responsible for the repair and assembly of computers both on-site and in-shop. Extensive experience testing hardware and assembling DOS and Windows based systems. Experience testing and installing Novell network systems and hardware.
  • Student Technician / Student Distribution Technician - Engineering Maintenance / Production Control, University of Kansas Computing Center, October 1993- November 1994. 
    • Experience troubleshooting and repairing many types of computers and printers. Work with networking software and hardware including LAN, installing Ethernet cards, adapters, and related software. Responsible for cleaning and filing computer tape cartridges and round reels.

Education & Technical Training

  • B.G.S. in Anthropology with a minor concentration in Environmental Studies. University of Kansas, Lawrence, Kansas, December 1994
  • Lean Six Sigma Green Belt Certification - 2018
  • SANS Security 504, Hacker Techniques, Exploits & Incident Handling - 2010
  • XenApp 5.0 for Windows Server 2003: Administration - 2009
  • Citrix Presentation Server 4.5 – 2009
  • SANS CISSP Training Classes - 2007
  • SANS Security 564, Hacker Detection for System Administrators - 2007

Miscellaneous

  • Oregon Driver's License
  • Veteran – United States Marine Corps
  • Volunteer for local search and rescue team

Interests

  • Running
  • The outdoors
  • Backpacking
  • Hiking
  • Nature

References

  • Available upon request

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